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Eric requests an on-site meeting to discuss a pilot deployment. At the meeting, TalkyCo folks and Categorio folks sketch out what a pilot would look like: one server node for about 25 Customer Care agents in the Thornton, Colorado call center. Back at his desk, Eric sets up housekeeping: new labels and tags in the issue tracking system, a new section in the internal knowledge base, and a wiki. He turns the meeting notes into a proper network diagram, and writes up what kind of server it will need. All of this information goes on the wiki, along with links to end user documentation for Customer Care.