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What I'd like to share today is what happens in that Land of Ops, and how it intersects with our roles as writers. Much has changed since my days of 12 hour midnight shifts -- the original DevOps was making devs sit in the Network Operations Center, training the folks who are now responsible for that nifty thing we built. But underneath all the Happy Little Clouds that enable our online lives, there are still a few actual physical computers. Someone has to install and maintain them. They go down. Notifications get sent, and someone decides it's time to send a tech to push a button.