Here's Carla. She's the Director of Infrastructure at TalkyCo, a mobile telecom company. Her team keeps internal services working, from email to bandwidth to call center systems. They don't directly handle end-user help desk issues, but they do manage the process of deploying, upgrading, and monitoring employee machines and devices. Customer Care said subscribers are asking about the photos of adoptable cats pre-installed on TalkyCo-branded smartphones. Some agents are informally sharing to respond to subscriber inquiries, but it would be nice to have a system with consistent, updated information.