Here we are deep in implementation. There are scripts to write, procedures to define, and all of it needs to fit into the larger organizational standards. Eric knows the drill by now, but less experienced staff benefit from guides on naming schemes, test tools, configuration management procedures, and other company standards. We saw this when Hsin-yi was integrating with the monitoring system. Some things that the team writes up for their own use include dependency lists for installed packages, platform details, and workarounds from the vendor. Answers to questions are collected in the knowledge base and procedures are added to the runbook. Work in progress is posted on the wiki. Everything important to operating and using the new system should be recorded somewhere other than email.